Return Policy

At Lean Llama, we want you to love your purchase! If you’re not completely satisfied, our return policy makes it simple and hassle-free to ensure you get the best shopping experience.

1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Returns must be initiated within 30 days of the delivery date.
• Final sale items, personalized items, or gift cards are not eligible for returns.

2. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Us: Email us at support@leanllama.com with your order number and reason for the return.
2. Receive Instructions: Our team will provide return instructions and the return address.
3. Package Your Items: Use the original packaging or a secure alternative to return your item.

3. Refunds

• Processing Time: Once we receive your return, we’ll inspect it and process your refund within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method.
• Shipping Costs: Original shipping costs are non-refundable, and return shipping fees are the customer’s responsibility.

4. Exchanges

• We do not offer direct exchanges. Instead, you can return your item and place a new order for the desired product.

5. Damaged or Defective Items

If your order arrives damaged or defective:

1. Contact us at support@leanllama.com within 7 days of receiving your order.
2. Provide photos of the damaged or defective item.
3. We will arrange a replacement or issue a full refund, including shipping costs.

6. Non-Returnable Items

The following items are not eligible for returns:

• Final sale or clearance items
• Gift cards
• Items without original tags or packaging
• Personalized or custom-made items

7. International Returns

For international orders, all return shipping fees, customs duties, and taxes are the customer’s responsibility. Please ensure your package is marked as “Returned Goods” to avoid additional charges.

8. Need Assistance?

We’re here to help! If you have any questions about our return policy or need assistance with your order, feel free to contact us:

• Email: support@leanllama.com
• Website: www.leanllama.com

Thank you for shopping with Lean Llama. We value your trust and strive to provide the best service possible!